The term “personal information” means information about an identifiable individual, including name, address, email address, and other information relating to an individual. We may collect personal information when you:
Account Information: You do not need to register to visit and browse certain features of the Websites. However, to access certain services, including activating a .eco domain and an associated .eco registry profile (an “Eco Profile”), you may be required to register for an account. During the registration process, you may be asked to provide us with your full name, email address, city, country, company name, and company website URL. You may also be asked to choose a username and password. This information is used to create your account and otherwise provide and administer any other service you have requested.
Marketing and Promotional Communications: We may offer you the ability to sign up to receive marketing and promotional communications through our Websites or on third party websites (including through social media sites). If you sign up, we collect certain personal information (such as first and last name, email address or mobile phone number) which we use to send you emails and other communications containing Big Room’s updates, tips, and other content that may be of interest to you. You can opt-out of receiving promotional messages from us by following the opt-out or “unsubscribe” instructions provided in your email or by contacting us as set out below. Please note that you may continue to receive transactional and account-related electronic messages from us.
Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, email address, and telephone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.
We may transfer or disclose information as follows:
Service Providers Arrangements: Your information may be disclosed, stored, or transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your information may be stored and processed by us, our affiliates and other third party service providers in the United States or other jurisdictions. In the event that personal information is transferred to the United States or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.
Partners: From time to time, we may partner with third parties to provide benefits to registered members of the Websites. We may exchange certain personal information with these third parties. We may also share aggregated, non-identifiable profile, and usage data with third parties for marketing and analytics purposes.
If you choose to share information from the Websites through email, we will collect your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.
Legal and Compliance: We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: Personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Big Room or as part of a corporate reorganization, or stock or asset sale, or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
Aggregated Data: Big Room may share or sell aggregated data that does not identify you with third parties and the public in a variety of ways. When we provide this information, we take technical measures to ensure that the data does not identify you and cannot be associated back to you.
We have implemented reasonable administrative, technical, and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification, and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
To support delivery of our Services, We may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). We use third party Subprocessors to provide infrastructure services for hosting our Websites and online services, to help us provide customer support and email notifications and to understand the use of our Websites.
|Entity name||Subprocessing activities||Entity Country|
|Amazon Web Services, Inc.||Cloud Service Provider||United States|
|Canadian Internet Registration Authority (CIRA)||Domain registry services||Canada|
|Intercom, Inc.||Cloud-based Customer Support Services||United States|
|Google, Inc.||Cloud Analytics Service Provider||United States|
|Wildbit LLC (Postmark)||Cloud Email Service||United States|
|Typeform SL||Online survey tool||United States / EU|
|The Rocket Science Group LLC (Mailchimp)||Mailing lists||United States|
Visiting our Websites: In general, you can visit our Websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Websites and other related information such as page requests, browser type, operating system, and average time spent on our Websites. We use this information to help us understand activity on our Websites and to monitor and improve our Websites.
Tracer Tags & Web Beacons: Our Websites may also use a technology called "tracer tags" or “Web Beacons”. This technology allows us to understand which pages you visit on our Websites. These tracer tags are used to help us optimize and tailor our Websites for you and other future visitors to our Websites.
Our Websites may contain links to other websites that are not owned or controlled by us. We have no control over and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. We recommend you review the privacy policies of such third parties to understand how they collect, use and disclose personal information.
Please contact us if:
You can contact us with privacy related concerns or questions as follows:
Mail:Big Room Inc.
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